Customer Care

Award-winning quality services

Reclame AQUI 2022 award in the Softwares Category.

Winco was responsible for the Customer Care Center that won the award, operating throughout Latin America, the Caribbean, Portugal, and Spain.

With an organizational culture built over more than 20 years in the market, we form motivated and low-turnover teams, delivering results and an excellent customer experience for the companies served.

Strategically located in São Caetano do Sul, São Paulo, Winco has easy access for employees from the South and East Zones of São Paulo and the Greater ABC, a region full of Information Technology Universities, which facilitates the hiring of talents for qualified technical support activities to customers.

Providing the best assistance to your customer doesn't have to be complicated, even if your company has a presence in several countries in Latin America or the United States

Brazil is a service center for the American continent, with professionals from all neighboring countries. This makes it possible to provide customer service with native professionals in the language, whether Portuguese, Spanish or even English.

Count on Winco to have a customer service with the NBR ISO/IEC 27001 Certification. Our team of professionals works in several areas, including technical services of Information Technology, Sales, Billing and other business needs for an excellent Customer Experience.

Give your brand visibility, obtaining market recognition through certifications such as the RA1000 seal from ReclameAqui, which is awarded to companies that have a resolution level above 90% of cases opened by consumers.

Make life easier for the sales team, relying on our experience in a team focused on delivering the best after-sales result

The cost of acquiring new customers (CAC) increases every day and it is essential to maintain your customer base with the lowest possible loss (churn). Having a professional after-sales service enchants and retains customers in any segment, reducing efforts and costs of your marketing team to promote the brand to the market.

Our resolution rates are above 80% on customer first contact, with international standard service level and minimum abandon rate.

Our NPS (Net Point Score) is outstanding for our customers, never going below 40 points. We work with proprietary customer systems such as SalesForce, Medallia and Jira or with Winco's own systems. The LTV (Life Time Value) of your operation is a fundamental metric for any business and, with Winco doing your customer service, you increase the profitability of the operation even more.

Customer Experience is the key to your brand's success and can help your RMM (recurring revenue) grow. Keep customers as promoters of your brand and reduce the chance of detractors compromising your company's image.